Shipping policy
Free, tracked shipping on every order. Worldwide.
Shipping costs
Shipping is 100% free on all orders, with no minimum spend.
Processing time
Orders are processed within 1-2 working days (Monday-Friday, excluding public holidays). During drops and sale periods this may take slightly longer.
Delivery times
- UK & Europe: 5-10 working days
- Rest of world: 5-10 working days
Delivery times are estimates and start once your order has shipped. In rare cases of a delay (for example during peak periods or customs checks), delivery can take up to 14 working days.
Tracking
As soon as your order ships you'll receive an email with your track & trace code. You can follow your parcel anytime on our Track Your Order page.
How to track your order: go to our Track Your Order page and enter your order number and the email you used at checkout, or your tracking number.
Please note: it can take a few days before tracking starts to show updates. This is completely normal — your order is on its way. Your parcel first travels from our warehouse to your country and is only then handed over to your local carrier. Until it arrives in your country, your local carrier's website will show no information about your parcel. This doesn't mean anything is wrong — your order is still on its way to you.
Multiple items
Orders with several items may arrive in separate parcels, each with its own tracking where available.
Customs & duties
Orders shipped within the EU have no extra customs fees. For orders outside the EU, local import duties or taxes may apply and are the responsibility of the recipient.
Address changes
Please double-check your address at checkout. Spotted a mistake? Email hello@valoraclo.com as soon as possible and we'll update it as long as the order hasn't shipped.
Lost or delayed parcels
If your tracking hasn't updated for 7+ days or your parcel hasn't arrived within the estimated time, email hello@valoraclo.com with your order number and we'll sort it out.