Refund policy
Our Promise: Love it, or send it back.
We want you to feel amazing in every Valora piece. If something isn't right, we'll make it right.
30-Day Returns
You have 30 days from the day you receive your order to request a return. To be eligible, items must be:
- Unworn, unwashed and in their original condition
- With all original tags and packaging attached
- Not marked as a final-sale item
For hygiene reasons, earrings and intimates can't be returned unless faulty.
How to start a return
- Email hello@valoraclo.com with your order number and the item(s) you'd like to return.
- Our team replies within 24-48 hours with your return instructions and address.
- Send the item(s) back. Please wait for our instructions first, as returns sent without them can't be processed.
Refunds
Once your return arrives and is checked (usually within 3-5 working days), we'll email you to confirm. Approved refunds go back to your original payment method. Depending on your bank, it can take a further 5-10 working days to appear.
Exchanges
Need a different size? The fastest way is to return the item for a refund and place a new order for the size you need, so your new piece ships straight away.
Damaged, faulty or wrong item?
We're sorry! Email hello@valoraclo.com within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no cost to you.
Return shipping
Return shipping costs are covered by the customer unless the item is faulty or we sent the wrong item. We recommend a tracked service, as we can't be responsible for parcels lost on their way back to us.
Your legal rights
If you're in the EU or UK, this policy is in addition to, and doesn't affect, your statutory consumer rights, including your 14-day right of withdrawal.
Questions? We're here: hello@valoraclo.com